AAURIKAA
Frequently Asked Questions | AAURIKAA
About AAURIKAAWhat is AAURIKAA?
AAURIKAA is a fashion and gold-plated jewellery store offering jewellery for everyday style and special occasions.
About AAURIKAAWhere does AAURIKAA deliver?
We currently deliver across India.
Orders & PaymentsHow can I place an order?
Select your preferred products, add them to your cart, provide the required delivery details, and complete your order through the checkout process.
Orders & PaymentsWhat payment method is currently available?
AAURIKAA currently accepts online payments through PhonePe.
Orders & PaymentsHow will I know whether my payment was successful?
Your payment is verified as part of the order-processing process. Once your order is successfully placed, you will receive the applicable order confirmation.
Shipping & DeliveryHow much does shipping cost?
Applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
Shipping & DeliveryDo you offer free shipping?
Yes. Free shipping is available on orders of ₹999 or above.
Shipping & DeliveryHow long does it take to dispatch my order?
Orders generally take 4–6 business days to process and dispatch.
Shipping & DeliveryHow long does delivery take after dispatch?
Delivery is generally expected within 2–4 business days after dispatch.
Shipping & DeliveryCan I track my order?
Yes. Tracking information will be made available once your order has been dispatched.
CancellationCan I cancel my order?
For prepaid orders, cancellation is available before the order has been shipped. Once an order has been shipped, cancellation may no longer be available.
ReturnsHow many days do I have to request a return?
Eligible returns can be requested within 7 days of delivery.
ReturnsWhat condition must the product be in for a return?
The product must be unused, unworn and in its original packaging.
ReturnsDo I need to provide photos or videos for a return request?
Yes. Photo/video evidence is required when submitting a return request.
ReturnsWho pays for return shipping?
AAURIKAA bears the return shipping cost for eligible returns.
ReturnsAre there any non-returnable product categories?
No specific non-returnable product categories have been designated at present. All returns remain subject to the applicable return conditions.
RefundsWhen will my refund be processed?
The refund process begins after the returned product has been received and inspected.
RefundsHow long does a refund take?
Refunds are generally processed within 8–10 business days after the applicable inspection stage.
RefundsAre the original shipping charges refunded?
No. Original shipping charges are not refundable.
RefundsHow will my refund be provided?
Refunds are processed in accordance with AAURIKAA's applicable refund process. For the current policy, please refer to the Refund & Return Policy.
Exchanges & ReplacementsCan I exchange a product instead of returning it?
AAURIKAA currently does not offer exchanges or replacements.
Customer SupportHow can I contact AAURIKAA?
You can contact our customer support team: Email: aaurikaalifestyles@gmail.com | Phone / WhatsApp: +91 81002 95556 (Support Hours: 11:00 AM – 6:00 PM)